When a Client sets up a Payout for you, Gigapay sends an invitation to the email address the Client registered for you. The invitation contains your code to get started. If it has not arrived yet, here is what to check.
Your Collaboration May Not Be Approved Yet
Invitation codes are only sent once your collaboration has been approved and the Client has created your Payout.
Until the Client creates the Payout, no invitation exists to send.
Gigapay cannot send an invitation code manually from our end.
If you are waiting on a confirmed collaboration, check with the Client that the Payout has been created.
Check Your Spam or Junk Folder
Search your mailbox for "Gigapay" to find the invitation quickly.
If it landed in spam, mark it as "Not spam" so future emails arrive in your inbox.
Confirm the Email Address with the Client
The invitation is sent to the email address the Client registered for you.
If the Client entered a different or misspelled address, the invitation will go there instead.
Ask the Client to confirm which email address they used, and to correct it if needed.
Received a Code but It Is Not Working?
Codes are unique to your Payout and email address. Make sure you are using the code from the most recent invitation email.
If it still does not work, contact us and we will take a look.
Need Help?
Contact Gigapay Support via in-app chat or email us at support@gigapay.com. Please include the email address you expect the invitation on and the name of the Client, and we will check the status on our side.