Make sure you are entering the code exactly as it appears in the email. Codes are case-sensitive and unique to your Payout and email address, so use the code from the most recent invitation. If it still does not work, reach out to us via in-app chat or email support@gigapay.com and include the email address associated with your invitation.

No, invitation codes do not expire. You can use your code at any time to complete your onboarding.

Yes. If you want an agency or team member to manage your account, you can forward the invitation email to them. They can use the link to set up the account on your behalf.

Yes. During the email verification step, you can change the displayed email to a different address. This is useful if you want an agency or team member to receive Payout notifications instead.

Every Gigapay account requires a unique email address. If the email is already linked to another account, you need to use a different email or contact Gigapay Support to resolve the conflict.

Yes. You can delegate access by using a different email address during onboarding. This is useful for agencies or team members who manage Payouts for you.

Sweden: 16 years or older

All other countries: 18 years or older

This is the country where you legally reside. We use it to determine how tax compliance works and where your Payouts are sent. Select the country that matches your legal residency to avoid verification delays.

No. Once your country is set, you cannot change it yourself. If you have moved to a new country, click "Contact Us to Change" in the app so we can help with the necessary compliance updates.

Select this option if you are an agency, a manager, or representing a creative on behalf of a company. Please note that if you select this option, we will first ask for the personal details of the person managing the account, not your company details. Company information is collected in a separate step. Agency accounts also have some restrictions - they cannot use BankID and cannot change their entity type without contacting support.

A TIN is a number issued by your country's tax authority for identification purposes. You can find it on your passport, national ID card, driver's license, or tax documents. The format varies by country.

No. If you are onboarding as an Individual, you do not need a company or a business tax number. Your personal tax identification number is all we require. Business tax numbers only apply if you are onboarding as a Sole Trader or a Company.

For the number that applies in your country, see Providing Your Tax Identification Number (TIN).

Our compliance team reviews accounts within 3 to 5 business days. If we need additional documents, you will receive an email. Check your spam folder if you have not heard back.

First, check your email (including spam) for messages from our compliance team. If you have not received anything, reach out to us via in-app chat or email support@gigapay.com so we can check your status.

No. Due to financial regulations, we require a physical residential address (or physical business address for Companies).

State/province is required only for USA, Canada, and Australia. For all other countries, this field is not shown.

The system will show a warning. This can be normal in some cases. You can proceed, but verify your address is correct to avoid compliance delays.

Individual: You work as a private person. Gigapay handles tax and social contributions. You can use Swish (Sweden), IBAN, and bank transfers.

Sole Trader: You operate a registered sole proprietorship. You handle your own invoicing and taxes. Swish is not available.

Company: You work through a registered Company. Company-specific invoicing applies. Swish is not available.

If you are working as a private person, choose Individual. You do not need to register a company to receive a Payout.

PayPal is no longer available as a payout method for new accounts. If PayPal was already set up on your account before it was withdrawn, you can keep using it. Everyone else should add a bank account instead, which you can do during sign-up or later in your Settings.

Yes. You can change your Entity Type yourself at any time, both during and after onboarding. Go to Settings, then Entity Type, choose the correct option and save. See Changing Entity Type for a step-by-step guide. If the option is missing or the change will not save, contact us.

VAT is optional for Sole Traders in some countries but required in others. If your country requires it, the field will be marked as required. For Companies, VAT is always required.

BankID is a digital identification solution used in Sweden. If you are a Swedish resident, you can use "Continue with BankID" during onboarding for faster, secure identity verification.

BankID is only available for Swedish residents and is disabled for agency accounts. If you are Swedish but cannot use BankID, make sure you have not checked the "agency" box.