Your Payout becomes available to claim as soon as your Client pays their invoice from us. If you cannot see a Payout in Gigapay, the most likely reason is that your Client has not sent the money to us yet.
After you finish an assignment and create your Gigapay account, it can take from a few days up to 30 days, depending on your Client, for a Payout to appear. We email you each time a new Payout becomes available.
You Have Not Claimed Your Payout Yet
Check that your account is connected to your Client, who is the sender of the Payout. Your Dashboard shows the companies you are connected to. If you can see your Client's name there, you are connected.
You Have Claimed Your Payout
Once you claim a Payout, the money can take up to 3 days to reach your account. If it has been longer than that, check the following:
Your bank details. Log in, open your Settings, then Banking Information, and confirm the account number saved there is the one you expect. An old or mistyped account number is the most common cause.
Whether your bank supports instant payouts. In Sweden we support instant payouts to accounts with Nordea, Swedbank, SEB, Handelsbanken, and Danske Bank. If your bank is not one of these, your money takes longer to arrive.
Your bank. Banking services occasionally have downtime that delays incoming transfers.
Swish, if you are in Sweden. The phone number must be your own. We cannot pay to a phone number that is not connected to you.
Your Client. If the Payout never appeared in the first place, your Client may not have paid their invoice yet.
You Sent Us an Invoice
If you invoiced us rather than claiming through the app, we pay within 15 calendar days after we receive your invoice. Send it to the email address given in your Payout instructions, and check that:
Your invoice is a PDF.
Your invoice contains our payment reference number.
If you are sending multiple invoices, each one goes in a separate email.
The bank account number on your invoice matches the one in your Settings.
How Payouts Work
For the full picture, including how you claim and how the money reaches you, see How to receive a payment.
Need Help?
If you have checked the above and still have not received your money, chat with us in the app at app.gigapay.com, or email us at support@gigapay.com. Include the email address on your account so we can find your Payout quickly.