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Claiming a Payout (Sole Trader / Company)

Step-by-step guide to claiming a Payout as a Sole Trader or Company on Gigapay.

Updated over 2 months ago

This guide walks you through claiming a Payout as a Sole Trader or Company on Gigapay. Unlike Individuals, you handle your own invoicing and tax obligations.


Before You Begin

Make sure you have completed the following:

  • Your Company/Sole Trader registration details (registered name, TIN, VAT number)

  • A valid Tax Identification Number (TIN) registered for cross-border transactions

  • A valid VAT number (required for Companies, optional for some Sole Traders)

  • Your business address

  • A business payment method set up (Company IBAN, Company PayPal, or invoicing)


Step 1: Open Your Payout

When a Payout is available, you will receive an email notification with a link. Click the link, or navigate to your Dashboard and select the Payout from the Available tab.


Step 2: Review the Payout Summary

The summary shows a breakdown of your Payout:

  • Invoiced amount: The total invoiced amount

  • Fee: Gigapay's processing fee (if using self-billing/Now option)

  • VAT: Value Added Tax on the fee

  • Net amount: The amount you will receive

  • Currency: The Payout currency

Key difference from Individual Payouts: As a Sole Trader or Company, there are no tax or payroll deductions. You are responsible for your own tax obligations.


Step 3: Review Your Personal and Company Information

The Payout page displays your information in several sections:

  • Profile: Your legal name and personal details.

  • Contact: Your email address and phone number.

  • Address: Your residential address.

  • Entity Type: Should show "Sole Trader" or "Company."

  • Company Info: Your registered Company name, VAT number, TIN, and business address.

  • Payment Method: Your selected business payment method.

Click Change on any section to update it before claiming.


Switching Between Entity Types

You can switch between Sole Trader and Company directly from the Payout page by clicking Change next to Entity Type. Switching to Individual requires a different process. Contact support if needed.


Step 4: Choose or Update Your Payment Method

As a Sole Trader or Company, the following payment methods are available:

Method

Type

Required Fields

Now (Self-billing)

Gigapay creates the Invoice

IBAN + BIC, or PayPal email

Later (Traditional Invoice)

You submit your own Invoice

Invoice details per Gigapay requirements

Now (Self-billing):
Gigapay creates the Invoice on your behalf and processes the Payout within a few days. A 2% fee applies. Available sub-options:

  • Company IBAN Transfer: IBAN, BIC, and account holder name required.

  • Company PayPal Transfer: Your business PayPal email required.

  • Company BBA Transfer (Australia): Account number, BSB code, account holder name.

Later (Traditional Invoicing):
You create and submit your own Invoice to Gigapay. Payouts are processed 15 days after Invoice submission following Gigapay's standard Invoice requirements. This option is free of charge.

Not available for Sole Traders/Companies:

  • Swish: Only available for Swedish Individual accounts.

  • Individual payment methods: You must use Company-specific methods.


Step 5: Review the Terms

Before claiming, you must agree to:

  • Terms and conditions: Gigapay's standard terms of service.

  • Responsibility declaration: Confirming the Payout and Company information is correct.


Step 6: Accept the Payout

Once all information is verified and terms accepted, click Accept Payout.

You will see a confirmation page with:

  • A success message

  • Your Payout reference details

  • The estimated payment date

  • Your TIN and VAT numbers for your records


After Accepting

If you chose Now (Self-billing):

  • Gigapay generates the Invoice automatically.

  • Funds are transferred to your payment method within a few business days.

  • You receive an email confirmation with the Invoice.

If you chose Later (Traditional Invoice):

  • Your Payout moves to "Invoice Pending" status.

  • You must submit an Invoice to Gigapay following the specified requirements.

  • After submission, Payouts are processed within 15 business days.


Common Issues

"My VAT number is not accepted."

  • Your VAT number must be registered for cross-border transactions and validated in the EU VIES system.

  • Check the expected format displayed below the input field (e.g., "SE" + 12 digits for Sweden).

  • Try using the VAT Lookup button to verify your number.

"I cannot see Company payment methods."

  • Make sure your Entity Type is set to Sole Trader or Company, not Individual.

  • Complete all required Company details (name, TIN, VAT, address) before selecting a payment method.

"Traditional invoicing is not working."

  • Make sure your Company details are fully verified.

  • Check that your Invoice meets Gigapay's requirements (correct format, matching amounts, valid VAT).

"My Payout is stuck in Invoice Pending."

  • If you chose Traditional Invoicing, you need to submit your Invoice. Check your email for Invoice instructions.

  • Processing takes up to 15 business days after Invoice submission.


Need Help?

Contact Gigapay Support via in-app chat or email us at support@gigapay.co.

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