Understand the different payout statuses and how fees work when sending payouts through Gigapay.
Payout Statuses
As a payout moves through the system, it goes through the following statuses:
Not Funded: The payout has been created, but the associated invoice has not been paid yet. Fund the invoice to move the payout forward.
Onboarding Incomplete: The payout is waiting for the recipient to complete their Gigapay onboarding. The recipient will be notified once they finish.
Notified: The payout is active and the recipient has been notified. They can now claim it.
Completed: The recipient has accepted and received the payout.
Cancelled: The payout was cancelled before the recipient claimed it.
How Fees Work
When you create a payout, Gigapay shows a pricing breakdown before you confirm:
Gross amount: The total cost to you, including fees.
Gigapay fee: The service fee charged by Gigapay.
Net amount: The amount the recipient receives.
Fee details depend on your company's agreement with Gigapay.
Where to See Fees
During payout creation: A price summary table appears after you add payouts to the payment list. It shows the total per currency.
On the confirmation screen: The project details include pricing and the OCR number for your invoice.
In the Payments list: Click any payout to open the side panel and view the full breakdown.
How to Pay
After creating payouts, you choose how to pay:
Card: Available for totals under 250,000 in your currency. Payouts are processed immediately.
Invoice: Generate an invoice with a due date. You can add a reference, download a pro forma PDF, and pay on your terms. Payouts are processed once the invoice is paid.
Need Help?
Contact Gigapay Support via in-app chat or email us at support@gigapay.com.