View, search, and manage all your payouts from the Payments page.
Viewing Your Payouts
Navigate to Payments from the navigation bar. Your payouts are organized into tables based on their status:
Not Funded: Payout created but the associated invoice has not been paid yet.
Onboarding Incomplete: Payout created but the recipient has not finished onboarding.
Notified: Payout is active and the recipient has been notified. Shows how long ago they were notified.
Completed: Payout has been accepted by the recipient. Shows the accepted date.
Cancelled: Payout was cancelled. Shows the cancellation date. Hidden by default; click the header to expand.
Each table shows the payout's description, recipient name, amount, and currency.
Searching Payouts
Use the search bar at the top of the page to find payouts by recipient name.
Viewing Payout Details
Click any payout to open a side panel with full details:
Payout information:
Amount and currency
Description
OCR number (invoice reference)
Cancellation date (if cancelled)
Link to view the associated invoice
Recipient information:
Email and phone number
Recipient status (Pending, Notified, or Active)
Notification timestamp
Deleting a Payout
You can delete a payout that has not yet been paid out to the recipient:
Click the payout to open the side panel.
Click Delete.
Confirm with Yes in the dialog.
⚠️ This action cannot be undone. Once a payout has been paid out, it cannot be deleted.
A confirmation message appears: "Payout deleted: {recipient email}".
Downloading Payout History
Click Download CSV to export your payout history as a CSV file.
Viewing an Invoice
For payouts with an associated invoice, click View Invoice in the side panel to see the full invoice details.
Need Help?
Contact Gigapay Support via in-app chat or email us at support@gigapay.com.