Your date of birth is part of the information we use to verify your identity, so Gigapay locks it once your account is created. If you entered it incorrectly during sign-up, our Support team will correct it for you.
You Cannot Change It Yourself
Unlike your email address, phone number, or address, the date of birth is not editable in your Settings.
You will not find an edit option for it in your account.
What to Send Us
Contact Support and include both of the following so we can find your account and make the change in one step:
The email address registered on your Gigapay account.
Your correct date of birth, written as DD-MM-YYYY.
Double-check the day and month before you send them. Many corrections we receive are day and month the wrong way around.
What Happens to Your Payout
You can keep using your account while you wait.
A pending Payout stays in your account and does not expire because of an incorrect date of birth.
If your account has not finished verification, we will let you know once the correction is done so you can continue.
Need Help?
Contact Gigapay Support via in-app chat or email us at support@gigapay.com. We will confirm once your date of birth has been updated.